
Got Questions? We've Got You.
Are your items brand new or pre-loved?
We offer a curated mix of vintage, pre-loved, renewed, and brand new items. Whether it's a timeless second-hand find or a fresh piece with tags, every item in our shop is chosen with care and individuality in mind.
How do I know what size to order?
We include detailed measurements and sizing notes in each listing. If you’re unsure, feel free to message us before purchasing—we’re happy to help.
Will I get the exact item in the photo?
Yes! Each listing is for the exact item shown. We don’t use stock images. Please note that colours may appear slightly different in person due to lighting or screen settings, but we do our best to represent each item as accurately as possible.
How long will my order take to arrive?
Orders are typically dispatched within 2–3 working days. UK delivery usually takes 2–5 days after dispatch.
Do you ship internationally?
Not yet—but we’re working on it! For now, we ship within the UK only.
Is your packaging eco-friendly?
Yes! We use biodegradable mailers and minimal packaging to reduce waste—because sustainability matters to us.
Do you accept returns?
Due to the nature of second-hand items, we don’t currently accept returns. But if there’s an issue with your order, please reach out—we’ll always try to make it right.
What if my items arrives damaged?
We carefully inspect and pack each order before dispatch, but if something arrives damaged, please contact us within 48 hours of delivery with clear photos of the item and packaging. While we can't guarantee returns for all cases, we’ll always do our best to resolve the issue—especially if the damage occurred during transit.
Can I request a specific item or style?
Absolutely! Drop us a message with what you’re looking for—we love sourcing pieces that feel personal.
Where can I follow your latest drops?
You can find us on TikTok, Instagram, and Facebook! We post new arrivals, behind-the-scenes, and style inspo when we can—so even if it’s quiet sometimes, you’ll be the first to know when something fresh drops
Couldn't find your answer?
We're always happy to help - just send us a quick message and we will get back to you as soon as we can.